Terms of service
SHIPPING & DELIVERY
1. WHICH COUNTRIES DO YOU SHIP-TO CURRENTLY?
BraunBuffel.com currently ships to Singapore, Malaysia, Hong Kong, Japan, South Korea, Australia, New Zealand, Brunei, USA and Canada. For the rest of the world, you may shop online at BraunBuffel.com
2. HOW MUCH WOULD BE THE SHIPPING COST?
At Braun Büffel, we offer a complimentary free delivery with any of purchase. If there’s any customs or import duties are charged when the parcel reaches its destination country, these charges shall be borne by the recipient of the parcel.
3. WHERE ELSE CAN I BUY BRAUN BÜFFEL LEATHER ACCESSORIES?
In Asia Pacific, you can find us in Australia, Indonesia, Malaysia, Philippines, Singapore, Taiwan, Vietnam and Hong Kong. Visit the Braun Büffel website for exact store locations. For the rest of the world, you may shop online at BraunBuffel.com
4. HOW MANY DAYS DO DELIVERIES USUALLY TAKE?
Standard delivery 3-5 business days. For international orders, from Hong Kong, Japan, South Korea, Australia, New Zealand, Brunei, USA and other country usually take 4-7 business days as it ships from Malaysia. Delivery time may take longer during public holiday and weekends.
5. DO WE OFFER EXPEDITED DELIVERY
Yes, only for Klang Valley with a flat rate RM50 delivery fee for postal code between 40000 - 68100. For orders with Expedited Delivery Service will be done before 3pm excluding weekends, public holidays and unforeseen circumstances such as; weather. Otherwise, it will be on the next business day. Deliveries to multiple venues under the same invoice will be charged as separate deliveries. Please kindly select this service upon checkout.Upon order confirmation, we will contact customer for the delivery confirmation or customer may reach us at ecustomercare@braunbuffel.com. Once the delivery is confirmed, a tracking link will be provided through email/WhatsApp to customers. No cancellations are allowed for all successful orders. In rare cases of delayed delivery due to circumstances beyond our control, Braun Buffel Malaysia will not be held liable for any claims.
6. DO YOU SHIP TO POSTAL BOX ADDRESSES?
We regret that our courier partner company does not deliver orders to postal box addresses.
7. HOW WILL I KNOW IF YOU HAVE RECEIVED MY ORDER?
When you place an order you will receive an order confirmation email, which will contain your order number. This information will also be available on your BraunBuffel.com account if you have registered with us.Please note that this email is only to acknowledge that your order has been received and is not confirmation that your order has been processed. Once your order has been shipped, we will send you a shipment confirmation email confirming your order.
8. HOW DO I KEEP TAB ON THE SHIPMENT OF MY ITEMS?
You will find a tracking code in the Shipment Confirmation email, click on the tracking code to check the status of your shipment. Kindly note that tracking data may take up to 24 hours to be updated.
Do note for local order from Malaysia, we will ship using Gdex and local order from Singapore, we use Ninjanvan. Meanwhile, for International orders (orders not in Malaysia and Singapore) will ship using DHL.
9. WHAT SHOULD I DO IF I NOTICE AN ERROR IN MY ORDER DETAILS AFTER CHECKOUT?
Please kindly contact our e-Customer Care Personnel at ecustomercare@braunbuffel.com to assist you. Please advise us your order number and a simple explanation to describe the error. While we cannot guarantee that we can rectify the issue in time, you can have our assurance that we will do our utmost ensure your shopping experience remains a pleasant one.
10. MY ORDER INCLUDES MULTIPLE ITEMS BUT ONLY ONE OF THEM ARRIVED. WHAT SHOULD I DO?
Your items will arrive in separate parcels if you had placed orders separately. But if they were part of a single order, please reach out to us at ecustomercare@braunbuffel.com, our e-Customer Care Personnel will assist you.
