1. WHEN WAS BRAUN BÜFFEL ESTABLISHED?

Our illustrious history dated back over a hundred years ago to 1887 when our leather making tradition began in a German town called Kirn.

2. ARE THE PRODUCTS SOLD AT BRAUNBUFFEL.COM GENUINE BRAUN BÜFFEL PRODUCTS?

At Braun Büffel, we have an uncompromising commitment to provide you with the highest quality products. When you buy from our official online store, you will receive genuine leather accessories from the brand house, a sterling example of our reputation in dependability and reliability.

1. HOW DO I CREATE A BRAUNBUFFEL.COM ACCOUNT?

Guest checkout is available, but creating an account enhances your shopping experience by storing your order history and account information for easy access and management. Simply click Sign Up at the top right corner to create your account and start shopping

2. I HAVE FORGOTTEN MY PASSWORD. WHAT SHOULD I DO?

At the Login page, click on the link Forgot Your Password? Please enter the email address you use to get into your account and submit. You shall receive a “Password Reset Request” email, click on the email and reset your password.

3. HOW DO I MODIFY OR DELETE MY ACCOUNT?

To modify your personal information, including name, date of birth and email address, kindly log into your account. and visit the Account Settings section under My Account. To delete your account, please contact us.

4. HOW CAN I UNSUBSCRIBE TO THE OUR NEWSLETTER/ MAILING LIST ?

To unsubscribe, please log in to your account, go to Newsletter Subscription, and untick the box to unsubscribe.

1.WHAT IS AN ORDER CONFIRMATION EMAIL?

All successfully placed orders will receive an order confirmation email, provided the payment is completed successfully. A shipment confirmation email will follow once your order is dispatched.

2. WHAT IF AN ITEM I LIKE IS CURRENTLY OUT OF STOCK?

If the product that you are interested has ran out of stock, please subscribe to Notify Me button at product page or you may email us at ecustomercare@braunbuffel.com. We will notify you as soon as the item is available again.

3. HOW DO I CANCEL AN ORDER?

We are unable to cancel, combine or modify to an order once it has been placed as it immediately starts going through our ordering process even if it has not been shipped yet. If you need to make any amendments, please email us at ecustomercare@braunbuffel.com for assistance.

We cannot guarantee that we can rectify the issue in time, you can have our assurance that we will do our utmost ensure your shopping experience remains a pleasant one.

5. WHAT FORMS OF ONLINE PAYMENT DO YOU ACCEPT? ARE THEY SAFE?

We accept the following payment methods:
• Credit/ Debit Card (Visa, MasterCard)
• E-Wallets (TnGo, Boost, GrabPay)
• Atome

All online transactions are processed using payment gateways. This secure online payment gateway encrypts your banking details and provides a secure host environment for transaction.

1. HOW MUCH WOULD BE THE SHIPPING COST?

At Braun Büffel Malaysia, we offer a complimentary free delivery with any of purchase.

2. HOW MANY DAYS DO DELIVERIES USUALLY TAKE?
Purchases from Malaysia typically arrive within 3-5 business days. Delivery may take longer during public holidays and weekends.

3. DO WE OFFER EXPEDITED DELIVERY?

Yes, only for Klang Valley with a flat rate RM50 delivery fee for postal code between 40000 - 68100. For orders with Expedited Delivery Service will be done before 3pm excluding weekends, public holidays and unforeseen circumstances such as; weather. Otherwise, it will be on the next business day. Deliveries to multiple venues under the same invoice will be charged as separate deliveries. Please kindly select this service upon checkout.Upon order confirmation, we will contact customer for the delivery confirmation or customer may reach us at ecustomercare@braunbuffel.com. Once the delivery is confirmed, a tracking link will be provided through email/WhatsApp to customers. No cancellations are allowed for all successful orders. In rare cases of delayed delivery due to circumstances beyond our control, Braun Buffel Malaysia will not be held liable for any claims.

4. DO YOU SHIP TO POSTAL BOX ADDRESSES?

We regret that our courier partner company does not deliver orders to postal box addresses.

5. HOW DO I KEEP TRACK ON THE SHIPMENT OF MY ITEMS?

You will find a tracking code in the Shipment Confirmation email, click on the tracking code to check the status of your shipment. Kindly note that tracking data may take up to 24 hours to be updated. All parcels are shipped via Gdex Express.

1. ARE THE PRODUCTS SOLD AT BRAUNBUFFEL.COM GENUINE BRAUN BÜFFEL PRODUCTS?

At Braun Büffel, we have an uncompromising commitment to provide you with the highest quality products. When you buy from our official online store, you will receive genuine leather accessories from the brand house, a sterling example of our reputation in dependability and reliability.

2. WHAT IS YOUR RETURN POLICY?

If you are not satisfied with the product that you have purchased, you can return your purchase within 30 days of delivery for an exchange. Sale items are not eligible for returns or exchanges.
To ensure a seamless return or exchange, we kindly request that the product be in pristine, unused condition, with all original packaging, accessories, and any complimentary gifts intact. Simply re-pack the item(s) with the original receipt, and reach out to our dedicated e-Customer Care team at ecustomercare@braunbuffel.com to initiate your request. For exchanges requiring a balance top-up, a secure payment link or bank transfer option will be provided.

3. WHAT SHOULD I DO IF I RECEIVED A FAULTY OR INCORRECT ITEM?

When your order arrives, please inspect the packaging for any damage that may have occurred during shipment.
If damage/ faulty/incorrect items occurred to the item(s) in your shipment, please contact us via email at ecustomercare@braunbuffel.com within fourteen (14) days from the date of order delivered together with supporting evidence and order number so that we can work with you to resolve the issue promptly. We ask that the returned product be unused and unworn condition, with the original packaging intact and accessories. Our e-Customer Care Personnel will make the necessary arrangements to rectify the unfortunate error.

4. CAN I RETURN AN ITEM AT A BRAUN BÜFFEL BOUTIQUE OR A BRAUN BÜFFEL COUNTER?

We regret that returns and exchange for online orders placed at BraunBuffel.com are processed centrally at our head office, and will not be accepted at any of our retail outlets.

5. HOW WILL I KNOW WHETHER YOU HAVE RECEIVED MY RETURNED ITEMS AND WHEN WILL I RECEIVE THE REFUND?

Once the returned items have been received and verified, we will notify you via email. Refund process may take up to fourteen (14) working days when faulty or incorrect item received.

1. I NEED TO REPAIR A BRAUN BÜFFEL LEATHER PRODUCT. WHERE SHOULD I GO?

Our e-Customer Care Personnel are always ready to help. You can reach us via email at ecustomercare@braunbuffel.com. Kindly note that repair enquiries are for online purchases only. In your email, kindly indicate the product together with a photograph of the item.

2. HOW LONG I CAN RECEIVE REPLY FROM CUSTOMER SERVICE?

Our e-Customer Care team is available Monday to Friday, 9 AM – 5 PM (GMT +08:00). We strive to respond within 24 hours, excluding weekends and public holidays

3. WHAT SHOULD I DO IF I NOTICE AN ERROR IN MY ORDER DETAILS AFTER CHECKOUT?

Please kindly contact our e-Customer Care Personnel at ecustomercare@braunbuffel.com to assist you. Please advise us your order number and a simple explanation to describe the error. While we cannot guarantee that we can rectify the issue in time, you can have our assurance that we will do our utmost ensure your shopping experience remains a pleasant one.

4. MY ORDER INCLUDES MULTIPLE ITEMS BUT ONLY ONE OF THEM ARRIVED. WHAT SHOULD I DO?

Your items will arrive in separate parcels if you had placed orders separately. But if they were part of a single order, please reach out to us at ecustomercare@braunbuffel.com, our e-Customer Care Personnel will assist you.

5. AN ERROR PAGE APPEARED ON MY SCREEN. WHAT SHOULD I DO?

You may have encountered a technical glitch. Please attach a screenshot of the page and contact us via email at ecustomercare@braunbuffel.com. Our e-Customer Care Personnel will assist you on the issue.