1. HOW MUCH WOULD BE THE SHIPPING COST?

At Braun Büffel Malaysia, we offer a complimentary free delivery with any of purchase.

2. HOW MANY DAYS DO DELIVERIES USUALLY TAKE?
Purchases from Malaysia typically arrive within 3-5 business days. Delivery may take longer during public holidays and weekends.

3. DO WE OFFER EXPEDITED DELIVERY?

Yes, only for Klang Valley with a flat rate RM50 delivery fee for postal code between 40000 - 68100. For orders with Expedited Delivery Service will be done before 3pm excluding weekends, public holidays and unforeseen circumstances such as; weather. Otherwise, it will be on the next business day. Deliveries to multiple venues under the same invoice will be charged as separate deliveries. Please kindly select this service upon checkout.Upon order confirmation, we will contact customer for the delivery confirmation or customer may reach us at ecustomercare@braunbuffel.com. Once the delivery is confirmed, a tracking link will be provided through email/WhatsApp to customers. No cancellations are allowed for all successful orders. In rare cases of delayed delivery due to circumstances beyond our control, Braun Buffel Malaysia will not be held liable for any claims.

4. DO YOU SHIP TO POSTAL BOX ADDRESSES?

We regret that our courier partner company does not deliver orders to postal box addresses.

5. HOW DO I KEEP TRACK ON THE SHIPMENT OF MY ITEMS?

You will find a tracking code in the Shipment Confirmation email, click on the tracking code to check the status of your shipment. Kindly note that tracking data may take up to 24 hours to be updated. All parcels are shipped via Gdex Express.

1. WHAT IS A CLICK & COLLECT SERVICE & HOW IT WORKS?

Our Click & Collect (C&C) service allows you to shop online and pick up your order at a selected boutique, at your convenience.

2. ARE THERE ANY CHARGES FOR CLICK & COLLECT SERVICE?

No, our C&C service is completely free of charge.

3. HOW DO I PLACE AN ORDER WITH CLICK & COLLECT SERVICE?

1. Select “Store Pickup” as your delivery method.
2. Choose your preferred store for pickup.
3. Select your preferred date and time, then proceed to checkout.

4. HOW DO I COLLECT MY ORDER?

Proceed to the cashier counter at your selected store, date, and time. Alternatively, you can also approach any Retail Associate (RA) with your confirmation email.

5. HOW LONG WILL IT TAKE TO PROCESS MY ORDER?

Your order will generally take 3 working days to be prepared for pickup. Attempting to collect your order earlier than the selected pickup date may result in a failed pickup, as the order may not be ready yet.

6. CAN SOMEONE HELP TO COLLECT MY ORDER?

Yes, you can have someone else pick up your order on your behalf. Simply forward the pickup confirmation email to them.

7. WHAT HAPPENS IF I AM UNABLE TO COLLECT MY ORDER IN TIME?

You may contact our Customer Relations Personnel to consult or reschedule the pickup date and time. We will reserve your item at your preferred store for 14 days only.

8. WHAT IF I AM NOT SATISFIED WITH THE ITEM I ORDERED?

If you find the item does not meet your expectations during collection, please do not proceed with collecting and completing the order. Instead, inform our Retail Associate and contact our Customer Relations Personnel to request a cancellation. Refunds will be processed within 14 working days.

9. WHY ISN'T THE CLICK & COLLECT SERVICE AVAILABLE?

Our C&C service might be temporarily unavailable due to overwhelmed service the campaign/promotion period.

1. ARE THE PRODUCTS SOLD AT BRAUNBUFFEL.COM GENUINE BRAUN BÜFFEL PRODUCTS?

At Braun Büffel, we have an uncompromising commitment to provide you with the highest quality products. When you buy from our official online store, you will receive genuine leather accessories from the brand house, a sterling example of our reputation in dependability and reliability.

2. WHAT IS YOUR RETURN POLICY?

If you are not satisfied with the product that you have purchased, you may return the item within 30 days from the date of delivery for an exchange. Please note that all return shipping costs will be borne by the customer and sale items are not eligible for returns or exchanges.

To ensure a seamless return or exchange, we kindly request that the product be in pristine, unused condition, with all original packaging, accessories, and any complimentary gifts intact. Simply re-pack the item(s) with the original receipt, and reach out to our dedicated e-Customer Care team at ecustomercare@braunbuffel.com to initiate your request. For exchanges requiring a balance top-up, a secure payment link or bank transfer option will be provided via email.

3. WHAT SHOULD I DO IF I RECEIVED A FAULTY OR INCORRECT ITEM?

Upon receiving your order, please inspect the packaging for any damage. If you receive a damaged, faulty, or incorrect item, contact us at ecustomercare@braunbuffel.com
within fourteen (14) days of delivery with your order number and supporting evidence.

Items must be returned unused, unworn, and in original condition with packaging and accessories intact. Braun Büffel reserves the right to charge applicable fees or reject refunds if items are incomplete, differ from the original purchase, or are found not to be defective.

4. CAN I RETURN AN ITEM AT A BRAUN BÜFFEL BOUTIQUE OR A BRAUN BÜFFEL COUNTER?

We regret that returns and exchange for online orders placed at BraunBuffel.com are processed centrally at our head office, and will not be accepted at any of our retail outlets.

5. HOW WILL I KNOW WHETHER YOU HAVE RECEIVED MY RETURNED ITEMS AND WHEN WILL I RECEIVE THE REFUND?

Once the returned items have been received and verified, we will notify you via email. Refund process may take up to fourteen (14) working days when faulty or incorrect item received.