1. HOW MUCH WOULD BE THE SHIPPING COST?

At Braun Büffel Malaysia, we offer a complimentary free delivery with any of purchase.

2. HOW MANY DAYS DO DELIVERIES USUALLY TAKE?
Purchases from Malaysia typically arrive within 3-5 business days. Delivery may take longer during public holidays and weekends.

3. DO WE OFFER EXPEDITED DELIVERY?

Yes, only for Klang Valley with a flat rate RM50 delivery fee for postal code between 40000 - 68100. For orders with Expedited Delivery Service will be done before 3pm excluding weekends, public holidays and unforeseen circumstances such as; weather. Otherwise, it will be on the next business day. Deliveries to multiple venues under the same invoice will be charged as separate deliveries. Please kindly select this service upon checkout.Upon order confirmation, we will contact customer for the delivery confirmation or customer may reach us at ecustomercare@braunbuffel.com. Once the delivery is confirmed, a tracking link will be provided through email/WhatsApp to customers. No cancellations are allowed for all successful orders. In rare cases of delayed delivery due to circumstances beyond our control, Braun Buffel Malaysia will not be held liable for any claims.

4. DO YOU SHIP TO POSTAL BOX ADDRESSES?

We regret that our courier partner company does not deliver orders to postal box addresses.

5. HOW DO I KEEP TRACK ON THE SHIPMENT OF MY ITEMS?

You will find a tracking code in the Shipment Confirmation email, click on the tracking code to check the status of your shipment. Kindly note that tracking data may take up to 24 hours to be updated. All parcels are shipped via Gdex Express.

1. ARE THE PRODUCTS SOLD AT BRAUNBUFFEL.COM GENUINE BRAUN BÜFFEL PRODUCTS?

At Braun Büffel, we have an uncompromising commitment to provide you with the highest quality products. When you buy from our official online store, you will receive genuine leather accessories from the brand house, a sterling example of our reputation in dependability and reliability.

2. WHAT IS YOUR RETURN POLICY?

If you are not satisfied with the product that you have purchased, you can return your purchase within 30 days of delivery for an exchange. Sale items are not eligible for returns or exchanges.
To ensure a seamless return or exchange, we kindly request that the product be in pristine, unused condition, with all original packaging, accessories, and any complimentary gifts intact. Simply re-pack the item(s) with the original receipt, and reach out to our dedicated e-Customer Care team at ecustomercare@braunbuffel.com to initiate your request. For exchanges requiring a balance top-up, a secure payment link or bank transfer option will be provided.

3. WHAT SHOULD I DO IF I RECEIVED A FAULTY OR INCORRECT ITEM?

When your order arrives, please inspect the packaging for any damage that may have occurred during shipment.
If damage/ faulty/incorrect items occurred to the item(s) in your shipment, please contact us via email at ecustomercare@braunbuffel.com within fourteen (14) days from the date of order delivered together with supporting evidence and order number so that we can work with you to resolve the issue promptly. We ask that the returned product be unused and unworn condition, with the original packaging intact and accessories. Our e-Customer Care Personnel will make the necessary arrangements to rectify the unfortunate error.

4. CAN I RETURN AN ITEM AT A BRAUN BÜFFEL BOUTIQUE OR A BRAUN BÜFFEL COUNTER?

We regret that returns and exchange for online orders placed at BraunBuffel.com are processed centrally at our head office, and will not be accepted at any of our retail outlets.

5. HOW WILL I KNOW WHETHER YOU HAVE RECEIVED MY RETURNED ITEMS AND WHEN WILL I RECEIVE THE REFUND?

Once the returned items have been received and verified, we will notify you via email. Refund process may take up to fourteen (14) working days when faulty or incorrect item received.