Shipping policy

1. HOW MUCH WOULD BE THE SHIPPING COST?

At Braun Büffel Malaysia, we offer a complimentary free delivery with any of purchase.

2. HOW MANY DAYS DO DELIVERIES USUALLY TAKE?

Purchases from Malaysia typically arrive within 3-5 business days. Delivery may take longer during public holidays and weekends.

3. DO WE OFFER EXPEDITED DELIVERY?

Yes, only for Klang Valley with a flat rate RM50 delivery fee for postal code between 40000 - 68100. For orders with Expedited Delivery Service will be done before 3pm excluding weekends, public holidays and unforeseen circumstances such as; weather. Otherwise, it will be on the next business day. Deliveries to multiple venues under the same invoice will be charged as separate deliveries. Please kindly select this service upon checkout.Upon order confirmation, we will contact customer for the delivery confirmation or customer may reach us at ecustomercare@braunbuffel.com. Once the delivery is confirmed, a tracking link will be provided through email/WhatsApp to customers. No cancellations are allowed for all successful orders. In rare cases of delayed delivery due to circumstances beyond our control, Braun Buffel Malaysia will not be held liable for any claims.

4. DO YOU SHIP TO POSTAL BOX ADDRESSES?

We regret that our courier partner company does not deliver orders to postal box addresses.

5. HOW DO I KEEP TRACK ON THE SHIPMENT OF MY ITEMS?

You will find a tracking code in the Shipment Confirmation email, click on the tracking code to check the status of your shipment. Kindly note that tracking data may take up to 24 hours to be updated. All parcels are shipped via Gdex Express.